Terms of service

Last updated: 10th November, 2025

Overview

Welcome to Clean Hangers! The terms “we”, “us” and “our” refer to Clean Hangers. Clean Hangers operates this website and online store (the “Services”), including all information, content, features, tools, products, and related services provided to you, the customer. Clean Hangers is powered by Shopify, which enables us to provide our Services.

These Terms of Service (the “Terms”) set out your rights and obligations when using our Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranties, liability, and consumer protections.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use or access our Services.

1. Access and Account

By using the Services, you confirm that you are at least the age of majority in your country of residence and that you have capacity to enter into binding contracts. You may allow minor dependents to use the Services only under your supervision and responsibility.

When placing an order or creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

You may not assign or transfer your account to any other person.

2. Our Products

We aim to ensure that all product descriptions and images on our website are accurate. However, colours and appearance may vary depending on your device and display settings.

All descriptions and prices are subject to change without notice. We reserve the right to discontinue products, limit quantities, or restrict sales to certain persons or regions in compliance with applicable law.

Custom Orders & Branding

Custom and personalised products
Products that are manufactured, printed, engraved, branded, personalised or otherwise produced specifically to a customer's requirements are considered custom-made products.

Due to their bespoke nature, custom-made and personalised products cannot be cancelled, returned or refunded simply because the customer changes their mind, no longer requires the goods, or does not like the finished appearance after having approved the relevant artwork, specifications or samples.

This does not affect any statutory rights that may apply where goods are faulty, damaged, not as described, or materially different from the agreed specification.

Artwork and digital proof approval
Before production begins, Clean Hangers may provide the customer with a digital artwork proof or mock-up showing the proposed branding, logo placement, wording and other relevant design details.

The customer is responsible for carefully checking and approving all details, including:

  • spelling and wording;

  • logo and artwork;

  • branding position and orientation;

  • dimensions and specifications;

  • colours, where applicable; and

  • any other details shown on the approved proof.

Production will only commence once approval has been received from the customer.

Once artwork has been approved and production has commenced, changes or cancellations may not be possible. Where changes can still be accommodated, additional charges may apply.

Customer-supplied artwork
The customer is responsible for ensuring that any logos, artwork, trademarks or other materials supplied to Clean Hangers are accurate, suitable for use and that the customer has the necessary rights or permissions to use them.

Clean Hangers will not be responsible for errors contained in artwork or information supplied or approved by the customer.

Physical samples
Where a physical pre-production sample is supplied, the customer must inspect and approve the sample before full production begins.

Approval of a physical sample constitutes acceptance of the appearance, branding placement, construction and general finish represented by that sample, subject to reasonable manufacturing tolerances.

Where production is approved on the basis of a digital proof only, the customer acknowledges that minor differences may occur between screen representations and the finished product.

Colour and manufacturing tolerances
Colours displayed on screens or digital proofs may vary from the finished product due to differences in monitors, printing methods, materials and manufacturing processes.

Minor variations in colour, dimensions, finish, positioning or appearance that are normal within commercial manufacturing tolerances will not, by themselves, constitute a defect.

Where an exact colour match is critical, the customer should notify Clean Hangers before ordering so that appropriate colour references or physical samples can be agreed where possible.

Custom development and sampling fees
Any artwork, setup, development, tooling, sampling, courier or prototype fees will be confirmed before work begins.

Unless otherwise agreed in writing, development and sampling fees are non-refundable once the relevant design, sampling or production work has commenced.

Where Clean Hangers agrees that part or all of a development fee will be credited against a subsequent production order, the applicable credit and minimum order requirements will be stated in the customer's quotation.

Cancellation of custom orders
A custom order may only be cancelled before production or manufacturing work has commenced and only with the agreement of Clean Hangers.

If artwork preparation, tooling, sampling, manufacturing, shipping arrangements or other work has already commenced, Clean Hangers reserves the right to retain any amounts already paid and/or charge for costs reasonably incurred up to the date of cancellation.

Faulty, damaged or incorrect custom products
If custom products arrive damaged, faulty, or materially different from the approved specification, the customer should notify Clean Hangers as soon as reasonably possible and provide photographs and any other information reasonably required to assess the issue.

Where Clean Hangers confirms that a manufacturing or fulfilment error has occurred, an appropriate remedy will be provided in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or refund.

Nothing in these terms limits or excludes any statutory rights that cannot legally be limited or excluded.

Change of mind after approval
Once a customer has approved the relevant artwork, specification or physical sample and production has commenced, dissatisfaction based solely on personal preference or a change of mind will not entitle the customer to a refund, replacement or remake.

Examples include deciding after production that a different logo size, branding position, colour or design would have been preferred, where the goods supplied are consistent with the approved specification.

Business customers
Where the customer is purchasing wholly or mainly for business or commercial purposes, the order will also be subject to any commercial terms contained in the quotation, invoice or order confirmation agreed between the parties.

3. Orders

By placing an order, you are making an offer to purchase. Clean Hangers reserves the right to accept or decline your order for any reason. A binding contract is formed only when we send you an order confirmation.

If we cannot fulfil your order, we will inform you and refund any payment made. Once accepted, orders may not be cancelled except as permitted under our Refund Policy or applicable consumer law.

Products are supplied for personal, household, or business use only and may not be resold without our written consent.

4. Prices, Taxes and Payment

Prices are shown in euro (€) and include VAT where applicable. Shipping, customs, or import duties may apply and will be clearly indicated before you complete your purchase.

We reserve the right to change prices at any time before your order is accepted. You agree to provide accurate and complete billing information. You authorise us to charge your chosen payment method for all amounts due.

Promotions or discounts are valid only for the stated period and subject to specific terms.

5. Shipping and Delivery

We will deliver products to the address you provide using reasonable care and within the estimated timeframe. Delivery dates are estimates only and not guaranteed.

Risk of loss passes to you once the product is delivered. Ownership transfers upon full payment. We are not responsible for delays caused by carriers, customs, or events outside our control.

6. Right of Withdrawal (Consumers Only)

If you are a consumer residing in the European Union, you have a legal right to withdraw from a distance contract within 14 days without giving any reason, under Directive 2011/83/EU (the Consumer Rights Directive).

The withdrawal period expires 14 days after you receive your goods. To exercise this right, you must notify us at info@cleanhangers.eu before the period expires. You must return the goods in their original condition at your own cost unless otherwise specified.
We will refund the full purchase price (including standard delivery costs) within 14 days of receiving the returned goods or proof of return.

This right does not apply to:

  • Customised or made-to-order products;
  • Goods that cannot be returned for hygiene reasons once unsealed.

Business customers (B2B) do not have a statutory right of withdrawal.

7. Product Conformity and Warranty

If you are a consumer, you are entitled to goods that conform to the contract in accordance with the Sale of Goods and Supply of Services Act 1980 (as amended) and Directive (EU) 2019/771.
If a product is defective or not as described, please contact us to arrange a repair, replacement, or refund as required by law.

For business purchasers, products are provided “as is” and we exclude, to the fullest extent permitted by law, all implied warranties.

8. Intellectual Property

All content, design, graphics, text, images, and other materials on our Services are owned by or licensed to Clean Hangers and are protected by Irish and EU intellectual property laws.
You may use the Services for personal or business purposes related to purchasing our products, but not for resale or commercial exploitation without our consent.

Shopify trademarks and functionality remain the property of Shopify International Ltd. All other trademarks are the property of their respective owners.

9. Optional Tools and Third-Party Links

We may provide access to tools or links to websites operated by third parties. We do not control or endorse these and are not responsible for their content or performance.
Your use of third-party tools or links is at your own risk and subject to the terms of those third parties.

10. Relationship with Shopify

Clean Hangers is powered by Shopify. Shopify provides the e-commerce platform but is not a party to any sales made through our store. All sales and customer relationships are directly between you and Clean Hangers.
You expressly release Shopify from any liability related to your purchases from Clean Hangers.

11. Privacy and Data Protection

Your personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Irish Data Protection Act 2018.
Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

As our store is hosted by Shopify, some personal data may be transferred outside the EEA in compliance with the GDPR and Shopify’s Data Processing Addendum, which includes appropriate safeguards such as Standard Contractual Clauses.

12. Feedback

Any feedback, suggestions, or reviews you submit may be used by Clean Hangers for marketing or improvement purposes. By submitting feedback, you grant us a non-exclusive, royalty-free, worldwide licence to use and reproduce it.

You must ensure that your feedback is lawful and does not infringe any third-party rights.

13. Errors and Availability

We strive for accuracy but may occasionally display errors or omissions in product descriptions, pricing, or availability. We reserve the right to correct such errors or cancel orders based on inaccurate information, in compliance with consumer law.

14. Prohibited Uses

You agree not to misuse our Services. Prohibited conduct includes, but is not limited to:

  • Violating any applicable Irish, EU, or local law;
  • Infringing our or others’ intellectual property;
  • Uploading malicious code;
  • Engaging in fraud, misrepresentation, or unauthorised access;
  • Using the Services in any way that may damage, disable, or overburden the platform.

We may suspend or terminate your account if you breach these Terms.

15. Termination

We may terminate your access to the Services at any time for violation of these Terms or as required by law. You will remain liable for any amounts due up to the termination date.
Provisions relating to intellectual property, limitation of liability, indemnity, and governing law shall survive termination.

16. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and all products are provided “as is” and “as available.” We make no representations or warranties that the Services will be uninterrupted, error-free, or free from harmful components.

Consumers retain all statutory rights that cannot be excluded under Irish or EU law.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Irish or EU law.

Subject to this, our total liability to you for any loss or damage shall not exceed the total amount paid by you for the product or service giving rise to the claim. We are not liable for indirect or consequential losses such as loss of profit or business opportunity.

18. Indemnification

You agree to indemnify and hold harmless Clean Hangers, Shopify, and their affiliates, employees, and partners from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the Services.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

20. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Clean Hangers regarding the Services and supersede all prior understandings.

21. Governing Law and Jurisdiction

These Terms and any disputes or claims arising out of them shall be governed by and construed in accordance with the laws of Ireland and the applicable laws of the European Union.

If you are a consumer, you may bring legal proceedings in the Irish courts or in the courts of your EU country of residence.
If you are a business customer, you agree that the courts of Ireland shall have exclusive jurisdiction.

Consumers may also use the EU Online Dispute Resolution (ODR) platform, available at:
👉 https://ec.europa.eu/consumers/odr/

22. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified in accordance with applicable law. Continued use of the Services after such notice constitutes acceptance of the revised Terms.

23. Contact Information

Questions about these Terms should be sent to:
Email: info@cleanhangers.eu 
Trading Name: Clean Hangers ( CRO 777194 ) ( VAT No. 4550304EH )